Return Policy
Material purchased from Library Bound that is received by the Library with a production defect, may be returned for a full credit or a no charge replacement.
An order duplicated by Library Bound, or a title that does not fit the Library’s ARP profile, may be returned for a full credit.
Material received by the Library with processing specifications that do not match the Library’s processing profile, may be returned for a full credit or a no charge replacement.
- Returns must be made within 60 days of the invoice date
- Authorization from Customer Service is required to return material that is cancelled by the Library
Credits
Library Bound will issue a credit for all acceptable defective material in a timely manner. Please do not claim a credit or short pay an invoice until LBI has issued the appropriate credit.
Return Authorization Contact Information
Print Material:
LBI East LBI West
Lisa Strome Michael Gray
Print Coordinator Account Executive
519-885-3233 x24 604-434-5242 x228
lisa@librarybound.com michael.gray@librarybound.com
AV Material:
CD Music & Video Games DVD Material
Tracy Reid Anna Kardas
Music & Video Game Coordinator DVD Coordinator
519-885-3233 x29 519-885-3233 x30
tracy@librarybound.com anna.kardas@librarybound.com
Customer Cancellation Policy
Customers requesting an order cancellation should contact one of the following:
Print & Audiobooks: CD Music & Video Games:
Lisa Strome Tracy Reid
Print Coordinator Music and Video Game Coordinator
1-800-363-4728 x24 1-800-363-4728 x29
519-885-3233 x24 519-885-3233 x29
lisa@librarybound.com tracy@librarybound.com
DVD Material: Multilingual Material:
Anna Kardas Sue Clarke
DVD Coordinator Multilingual Selection Specialist
1-800-363-4728 x30 1-800-363-4728 x32
519-885-3233 x30 519-885-3233 x32
anna.kardas@librarybound.com sue@librarybound.com
We will confirm receipt of your request within 2 business days. We will then respond within 5 business days to notify you if the material is eligible for return.
We can cancel an order if the material has not been shipped from the vendors, and only if we have return privileges with that specific vendor. Special circumstances will be dealt with individually.
Please note, we have an automatic 12-month back order cancellation date, unless we have been notified of an alternate date by the library. In most cases, material orders in our system that have reached 12-months from the initial order placement date will be automatically cancelled.
To avoid placing a duplicate order, please check the status of your order by contacting one of our Specialists, or by checking your order status on our website.